Privacy Policy

We may collect and process the following personal data about you:

• Contact Information: Full name, company name, billing address, email address, and phone number.
• Order & Billing Details: Subscription plans, GSTIN (if applicable), and payment confirmation details (processed via Stripe/Razorpay).
• Technical Data: IP address, browser type, device information, and operating system collected when you use our platform.
• Communication Data: Information you provide when you contact support or communicate with us.
• Workspace Data (Processor Role): 3D models, images, and configuration data you upload.
• End-User Data (Processor Role): Names and emails of your customers (end-users) captured via your configurators.

We process your personal data for the following purposes:

2.1 Service Provision and Platform Management

Purpose: To enter into agreements with you, host your 3D configurators, images and 3D assets, and saved designs.
Legal Basis: Performance of a contract (Consent under DPDP Act, 2023).

2.2 Marketing and Profiling (Subscribers Only)

Purpose: To send you (the subscriber) updates on new features, special offers, and platform improvements.
Legal Basis: Your Consent. You may withdraw your consent at any time.

2.3 Communication and Support

Purpose: To respond to your inquiries, provide technical support, and notify you of system updates.
Legal Basis: Legitimate Uses (DPDP Act, 2023) regarding fulfillment of user requests.

2.4 Compliance with Legal Obligations

Purpose: To comply with tax filings, regulatory reporting, and security requirements in India.
Legal Basis: Compliance with the Law (DPDP Act, 2023).

By subscribing to our services or newsletter, you consent to Meltid Design LLP sending you marketing communications via email regarding our SaaS products.

We will process your personal data—such as your name and contact details—to personalize these communications.

You can withdraw your consent at any time by clicking the unsubscribe link in our emails or by contacting us at hello@configcloud.ai.

Financial & Transaction Data: Stored for eight (8) years after the end of the financial year of your purchase, in accordance with Indian tax and accounting regulations.

Workspace Data: Stored for the duration of your active subscription. Upon termination, data is retained for a grace period before deletion.

Marketing Data: Stored until you withdraw your consent.

We may share your personal data with trusted third parties to provide our services:

5.1 Service Providers (Sub-Processors)

We engage specific providers to support our infrastructure. By using our service, you agree to our use of:

• Cloud Infrastructure: AWS (Amazon Web Services)
• Content Delivery: AWS CloudFront
• Database Management: Database Service Providers
• Web Hosting: Hostinger
• Business Operations: Google Workspace (GSuite)
• Analytics: Google Analytics
• Web Management: WordPress

5.2 Payment Processors

We share payment data with Stripe and Razorpay to securely process your subscriptions. We do not store raw credit card information on our servers.

5.3 Legal Authorities

We may disclose data if required by Indian law, court order, or government agency.

We are based in India.

If you are accessing our services from the EU, UK, or other regions:

• Your data will be transferred to and processed in India.
• By using our services, you explicitly consent to this transfer.

We ensure appropriate safeguards are in place, adhering to the reasonable security practices mandated by the Indian Information Technology Act.

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: Obtain a summary of your personal data being processed.
• Right to Correction: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements).
• Right to Grievance Redressal: Have your grievances addressed readily.
• Right to Nominate: Nominate an individual to exercise your rights in the event of death or incapacity.

To exercise your rights, please contact our Grievance Officer.

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption: Protecting data during transmission (HTTPS) and storage.
• Access Controls: Limiting access to personal data to authorized personnel only.
• Secure Infrastructure: Using industry-leading cloud providers (AWS) with robust physical security.

We use cookies and similar technologies for analytics, session management, and improving website functionality. We use strictly necessary cookies for the operation of our SaaS platform.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our designated Grievance Officer:

Email: info@configcloud.ai (Subject: “Attention: Privacy Policy”)

If there’s anything you’re unsure about or if you need further clarification, please feel free to contact us.

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.